Microsoft Word Add-in Does Not Load

Incident Report for LegalOn

Resolved

This incident has been resolved.
Posted Feb 14, 2026 - 01:07 UTC

Monitoring

Word for the web has been restored and is now available for US region users. Microsoft has resolved the service outage. We will continue to monitor the service for stability.
Thank you for your patience.
Posted Feb 11, 2026 - 19:05 UTC

Update

Word for the web has been restored and is now available for US region users. Microsoft has resolved the service outage. We will continue to monitor the service for stability.
Thank you for your patience.
Posted Feb 11, 2026 - 19:05 UTC

Identified

Word for the web is currently unavailable for US region users due to a Microsoft service outage affecting multiple customers. Microsoft is actively working on a fix. We do not yet have an estimated time for resolution.

Workaround: Use the LegalOn Web Editor or Word Desktop Add-in as fully functional alternatives.
Posted Feb 11, 2026 - 00:55 UTC

Update

We are still actively investigating this issue. Our engineering team continues to work on identifying the root cause of the service disruption.
Posted Feb 09, 2026 - 23:13 UTC

Investigating

We are currently investigating this issue.
Posted Feb 06, 2026 - 22:29 UTC