Identified - We're investigating an issue where the LegalOn Add-in pane fails to load in Word for the web, even after refreshing the page or reopening the document—for affected customers. While the pane occasionally fails to appear initially, it typically resolves with a page refresh or document reopen. However, we're now tracking reports where neither of these steps resolves the issue.
We've identified this as likely a Microsoft-side issue and LegalOn team is actively working with Microsoft to resolve this and will provide updates as we learn more.
We apologize for the inconvenience and appreciate your patience.
Workaround:
First, try reloading the page or reopening the document.
If the add-in pane still doesn't appear, please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn.
Jul 27, 2026 - 21:24 UTC
We've identified this as likely a Microsoft-side issue and LegalOn team is actively working with Microsoft to resolve this and will provide updates as we learn more.
We apologize for the inconvenience and appreciate your patience.
Workaround:
First, try reloading the page or reopening the document.
If the add-in pane still doesn't appear, please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn.
Jul 27, 2026 - 21:24 UTC
Investigating - We're investigating an issue where the LegalOn Add-in pane fails to load even after refreshing the page or reopening the document in Word for the web for affected customers. We apologize for the inconvenience and appreciate your patience. While we work on a fix, please use the alternatives below to continue your work.
Workaround:
Please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn.
Jul 23, 2026 - 17:32 UTC
Workaround:
Please use the standard web editor or the Word Add-in Desktop application to continue working with LegalOn.
Jul 23, 2026 - 17:32 UTC